30 Apr'24
01 May'24
1 room, 2 guests
Novotel Wien Hauptbahnhof
Vienna (state) | Tue, 30 Apr - Wed, 01 May | 1 Room, 2 Adults
General
Amenities
Rules
About
Reviews
Location
Rooms
₹11,009
/ night + ₹1,379 tax
Novotel Wien Hauptbahnhof
4-star Hotel · Vienna
4.5/5
(992 reviews)
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Free breakfast on select plans
Some plans include free breakfast
Amenities
Gym
Concierge desk
Business center
24-hour front desk
Hotel safe deposit box (not room safe box)
Lift/ Elevator
Property rules
Check-in: After 03:00 PM, Check-out: 12:00 PM
Cancellation till check-in available, with ClearChoice Max
About property
Belvedere - 0.5 km / 0.3 mi
Botanical Garden of the University of Vienna - 0.6 km / 0.4 mi
Military History Museum - 1.3 km / 0.8 mi
St. Charles Church - 1.5 km / 1 mi
Landstraßer Hauptstraße - 1.6 km / 1 mi
Karlsplatz - 1.7 km / 1 mi
Vienna University of Technology - 1.7 km / 1.1 mi
Schwarzenbergplatz - 1.8 km / 1.1 mi
Karlsplatz Stadbahn Station - 1.8 km / 1.1 mi
Vienna Music Society - 1.8 km / 1.1 mi
Kärntner Straße - 1.9 km / 1.2 mi
Naschmarkt - 2 km / 1.3 mi
Konzerthaus - 2.1 km / 1.3 mi
University of Music and Performing Arts - 2.1 km / 1.3 mi
Secession Building - 2.1 km / 1.3 mi
The preferred airport for Novotel Wien Hauptbahnhof is Vienna International Airport (VIE) - 18.1 km / 11.2 mi
Amenities: Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a sauna, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.Business Amenities: Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Vienna? This hotel has 9989 square feet (928 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.Dining: Enjoy international cuisine at THE FLAVE of Vienna, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
See all 95 photos
₹11,009
+ ₹1,379 tax
/ night
No cost EMI from ₹4,129
Free cancellation
Location
Vienna, Vienna (state), 1100
Ratings & reviews
4.5/5
(992 reviews)
5
563
4
280
3
94
2
24
1
31
Location
Rooms
Service
Value
Hygiene
Normally great - bad experience solo
3/5
·
RobMTUK on Feb 03, 2024
This is the fourth time I've stayed at Novotel Wien Hauptbahnhof in the 12 months. I don't know if there will be a fifth. Firstly let me say the first three times I was travelling as a couple for two occasions and a family of four for the last. I also had breakfast. Each time everything was amazing, from the wonderful breakfast to the cleanliness of the rooms, the friendliness of the staff, and the nice free mini bar with a few drinks and snacks. This is why I decided to stay there again when I had to go back to Vienna alone. A totally different experience this time for 3 nights with no breakfast. I arrived at 9am after travelling since 3. I didn't expect a room so I asked to leave my luggage there and come back later. The receptionist was quite surly (unusual) and took my luggage. I asked when I could check in and was told it's 3pm (which is fair) but to come back about 1 and see if a room was available. I wandered around Vienna and came back at 1. They gave me my luggage back and then said the room wasn't ready. So I waited in the lobby until 2. They said the room still wasn't ready. So I waited in the lobby until 3pm. My room was ready then as it was supposed to be. This was annoying because as I'd been sitting in the lobby doing nothing for 2 hours I counted 10 people (couples) who checked in and went straight to their rooms. My room was next to the lift and so I could always hear noises from that area. The door hinge was broken, the kettle lid was broken, the shower tray was broken, and there was a big stain on the carpet. The tea and sugars I used from the tea/coffee making facilities were never replaced. Just two bottles of water in the minibar. None of these things would ruin a holiday or stay but they were just little indications that the 4 star quality and price of the room was not necessarily being lived up to. It certainly wasn't anywhere near as great as it had been the previous 3 times. So to summarise, as a solo traveller staying without breakfast I was not impressed. This may have been just bad luck. I would certainly think twice about staying here alone again.
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Worst & disappointment experience! NOT recommend to stay in Novotel Wien Hauptbahnhof
1/5
·
ETNN9099 on Jan 09, 2024
We were check in around 21:00 and standing in front of one guest in reception for check in. However this guest seems have problem regard his booking. It take already more than 10 mins then I asked reception whether have another colleague can handle as we were very tired and expect still take for long time to solve in front of guest. He replied to me that’s only him without any colleague or manager due to Sunday. What kind of International chain hotel there’s only one man in reception. We still waiting with few 2 hotel clients for assistance. Suddenly the guy from the bar came to reception desk and then assisted key changes and luggage handling. As a traveler, definitely want to get the room at once especially in the late evening. We not expect to express check in but at least not to wait such a long time without assistance and just the receptionist talking with the phone seems not care we are waiting. Believe it is an international chain hotel group under Accor management by Sebastian’s team. We were shocked for our first experience. On 9 Jan around 08:40, we arrived the restaurant for breakfast. None of the associates stand in counter to greet guest and I thought inside the restaurant is busy. When we entered the restaurant, there were only 2-3 tables, almost empty, the lady with black shirt not even approached to me and asked for my room number. No greeting at all, no smile. Is it a standard to have this ‘ good morning sir, may I have your name and room number instead of immediately ask what room number, really felt impolitely to guest. Then I went around the buffet table and just hear the associates chatting and laughing loudly in the working station and even gathering three to four staffs talking together with nothing to do. I’m very surprised is that Novotel standard like this. I’m very upset to express for my feeling to your hotel even less than 2 stars standard, just like a fast food restaurant, self seating and buy the food. My wife ran to asked 2 ladies wearing in black shirts m to stop chatting as we l wanted to have a little bit quiet place and can listen to the background music to have breakfast but disturbed their noise ignoring sound. Both ladies were smiling to my wife and showed to her who are you and we not care with disgusting smile to her. At that moment, one gentleman with white shirt was approached to them and understood the situation and seems not care too. These two ladies keep chatting, cleaned and set up a table together, so it is the way they can keep chatting. That’s why I totally understood there’s no associate stand in front of entrance counter to greet guest for check room number. In addition staff seems even not care to vacuum the floor, table next to buffet station with a noisy sound again when the guest eating. What amazing job they are doing, suddenly 3 of them (those 2 ladies and that gentleman) one by one went back to back of house, kitchen, seems vacuum cleaner out of service, no one take care the guests at restaurant. What kind of service and kind of hospitality? I don’t know those staffs is causal or full time but I can see that no management organize to manage their job without standards . The service attitude is the worst what I even see. Except one staff wearing brown shirt seems chef or handle buffet station, he does his job to ensure the food station with sufficient food. Overall the breakfast is only one point is positive but still need to improve as they don’t have oven to heat the bread. Lastly when we checked out and wanted to ask the GM email address to express our disappointment and asked the receptionist to get it to us upon our departure. When check out, the receptionist replied she’s a new staff here and GM, he or she is a meeting, so not able to meet up . My wife said not just want to have email address. She said not know where to get it to us. Will it be alternative email address or any options for guest to express their comment? Is it a basic standard training for a new staff know how to reply guest general inquiries before send them on stage to work? I really hope the top management can take it seriously to investigate and look in this matter, CCTV?, Totally NOT recommend who wants to stay in this hotel and I’m happy you can reply to me directly or you can provide your email address for further discussion.
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Location is superb
4/5
·
goforplanb on Jan 09, 2024
The location of the hotel makes up about 3 stars out of my 4 star rating. 1 star would be for the non-replenishment of hand soap, tissues and tea bags for our 4 night stay. Location of the hotel was superb as it was just across the main train station. So convenient for my family to explore Vienna, and even other nearby cities/ countries. We were able to check in around past 3pm already but we were in the hotel lobby around 11am. This was understandable since that was New Year’s Eve. Upon check in- I noticed immediately that there were not complimentary water and the soap bottles in the toilet were empty. I just let this pass assuming that they will just refill the soap dispenser the following day. Unfortunately, they didn’t refill the soap dispenser and didn’t replenish the tea bags, sugar, creamer until our check out day. Anyhow, would probably still stay here again because of its location
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What is a family room at Novootel Wien Hauptbahnhof?
2/5
·
Cetin K on Dec 29, 2023
They turned the standard room into a family room by adding a double sofa bed. The reception did not come up with a solution by insisting that this was a family room, and stated that the definition of a family room was like that in all Novotels. As a result, two children and two parents stayed in this small room and were grateful for the hospitality of the hotel. Good for you.
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Worst Food Experience
2/5
·
tommy332014 on Dec 28, 2023
Actually we are staying at the Hotel. However it is not for families. Worst Food and beverage experience in a 4* Hotel. When we order something from the menu, they say they do not have. 10 min later they say we have. Then again they do not have etc… There is nothing to eat for kids. They serve margharita pizza with anis . Wooow.. There is nobody in charge of the Hotel in House. You need to speak with the receptionist and they are so unfriendly..
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Rooms available
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Standard Room, 1 Double Bed
258.0 sq.ft
Smoking policy – non-smoking available
TV
Electric kettle
Soundproof
Air conditioning
+ 12 more
Room Only
No meals included
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,239
/ night
by
+ 1 other inclusions
₹11,009
+ ₹1,379 tax
/ night
No cost EMI from ₹4,129
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹15,287
+ ₹1,914 tax
/ night
No cost EMI from ₹5,734
Standard Room, 1 Double Bed with Sofa bed
258.0 sq.ft
Smoking policy – non-smoking available
TV
Electric kettle
Soundproof
Air conditioning
+ 12 more
Room Only
No meals included
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,239
/ night
by
+ 1 other inclusions
₹11,009
+ ₹1,379 tax
/ night
No cost EMI from ₹4,129
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹15,287
+ ₹1,914 tax
/ night
No cost EMI from ₹5,734
Room, 2 Twin Beds
258.0 sq.ft
Smoking policy – non-smoking available
TV
Electric kettle
Soundproof
Air conditioning
+ 12 more
Room Only
No meals included
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,239
/ night
by
+ 1 other inclusions
₹11,009
+ ₹1,379 tax
/ night
No cost EMI from ₹4,129
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹15,287
+ ₹1,914 tax
/ night
No cost EMI from ₹5,734
Standard Room, 1 Double Bed with Sofa bed
258.0 sq.ft
Smoking policy – non-smoking available
TV
Electric kettle
Soundproof
Air conditioning
+ 12 more
Room Only
No meals included
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,239
/ night
by
+ 1 other inclusions
₹11,009
+ ₹1,379 tax
/ night
No cost EMI from ₹4,129
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,719
/ night
by
+ 1 other inclusions
₹15,287
+ ₹1,914 tax
/ night
No cost EMI from ₹5,734
Executive Room, 1 Double Bed
258.0 sq.ft
Smoking policy – non-smoking available
TV
Electric kettle
Soundproof
Air conditioning
+ 13 more
Room Only
No meals included
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹1,809
/ night
by
+ 1 other inclusions
₹16,712
+ ₹2,093 tax
/ night
No cost EMI from ₹6,268
Room with Breakfast
Breakfast
Cancellation policy
Free cancellation
till 30 Apr
Fully-refundable
till check-in
+ ₹2,289
/ night
by
+ 1 other inclusions
₹20,989
+ ₹2,629 tax
/ night
No cost EMI from ₹7,873
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